Privacy Policy

DB Waste and Recycling Pty Ltd

Last Updated: 9 August 2026

DB Waste and Recycling Pty Ltd (“DB Waste”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quote, or use our waste management services.

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. About Us

DB Waste and Recycling Pty Ltd

Registered Office:
57C Reid Street
Ardeer, VIC 3022
Australia
Email: info@dbwaste.com.au

For privacy-related enquiries, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

● Your name
● Company or organization name
● Email address
● Phone number
● Service or collection address
● Billing information
● Waste management requirements
● Bin size and waste stream requirements
● Details provided through quote or contact enquiries
● Information relating to services we provide to you
● Communications between you and DB Waste
● Information you voluntarily provide through our website or other communication channels¹

We generally only collect information that is reasonably necessary for providing our services, responding to enquiries, managing customer relationships, and conducting our business.

3. How We Collect Information

We may collect personal information:

● Directly from you when you contact us
● Through our website contact or quote forms
● When you request or receive our services
● When you communicate with our customer service team
● When you provide information by phone, email or other communication channels
● From authorized representatives of a business or organization you are associated with
● From third parties where reasonably necessary to provide or manage our services

Where practicable, we will collect personal information directly from you.

4. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

● Responding to enquiries
● Preparing and providing quotations
● Setting up and managing customer accounts
● Providing waste collection and recycling services
● Managing service locations and collection requirements
● Scheduling and coordinating services
● Communicating with customers about services
● Managing invoices and payments
● Responding to customer service requests
● Improving our services and customer experience
● Managing our business operations
● Maintaining appropriate business and financial records
● Meeting legal, regulatory and contractual obligations
● Protecting our business, customers and systems from fraud, misuse or security risks

We will not use personal information for purposes unrelated to the reason it was collected unless permitted or required by law, or where you have otherwise consented.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services. Depending on the circumstances, information may be disclosed to:

● Service providers who assist us with business operations
● Technology and software providers
● Payment and accounting service providers
● Operational and scheduling service providers
● Professional advisers
● Government agencies or regulatory bodies where required or authorized by law
● Other parties where you have authorized us to do so

We take reasonable steps to ensure that third parties who handle personal information on our behalf do so appropriately.

6. Overseas Disclosure

Some of the technology and service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to manage those disclosures in accordance with applicable privacy obligations.
The location of data storage or processing may vary depending on the technology and service providers used by DB Waste.

7. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the type of information and how it is handled, security measures may include access controls, authentication, secure systems, restricted staff access, and appropriate technology and organisational safeguards.
No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable measures to protect the personal information we hold.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business and financial records, resolve disputes, meet contractual requirements, and comply with applicable legal or regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.

9. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate, incomplete, or out of date.
To make a request, contact us at: info@dbwaste.com.au
We may need to verify your identity before providing access to or making changes to personal information.
We will generally respond to requests within a reasonable period and in accordance with applicable privacy requirements.

10. Privacy Complaints

If you believe DB Waste has handled your personal information in a way that does not comply with applicable privacy requirements, you may contact us and make a privacy complaint.
Please provide enough information for us to understand and investigate your concern.
Send privacy complaints to: info@dbwaste.com.au
We will review your complaint and take reasonable steps to investigate and respond.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, security, performance, analytics or other features.
Cookies are small files that may be stored on your device when you visit a website.
Where applicable, you may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

12. Third-Party Websites

Our website may contain links to third-party websites, including external services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children

Our website and services are primarily intended for businesses, organisations, property owners, and other customers seeking waste management services.
We do not knowingly seek to collect personal information from children unless it is provided in circumstances where collection is permitted by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements, or information-handling practices.
The updated version will be published on this website with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how DB Waste and Recycling handles personal information, please contact us.

DB Waste and Recycling Pty Ltd
57C Reid Street
Ardeer, VIC 3022
Australia
Email: info@dbwaste.com.au